Refund policy

We ensure every product goes through strict quality checks before dispatch. However, if you receive a defective or incorrect product, our return policy will guide you through the process.

1. Eligibility for Returns

• Returns are accepted only for defective, damaged, or wrongly delivered items.

• The product must be unused, unwashed, and in its original packaging with tags intact.

• Requests must be raised within 3 days of delivery by contacting us at support@truevinto.com.

2. Non-Returnable Items

• Items purchased during sale or discount offers.

• Customized or altered products.

• Innerwear or accessories for hygiene reasons.

3. Refund Process

• Once approved, refunds will be initiated within 7-10 business days to your original payment method.

• In case of COD orders, refunds will be processed via bank transfer.

• Shipping charges are non-refundable.

4. Exchange Policy

We currently offer exchanges for size issues on eligible items, subject to stock availability.

TRUE VINTO reserves the right to reject any return request that does not meet the above conditions.